FAQs and ShippingHopefully the information here should clear up any questions you have - but if not, please use the Contact page to make your enquiry.
A Note on Materials
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Shipping
UK: Postage starts from £2.65 ~ First Class Recorded for each item. If you would like to order several items in one transaction ~ Please contact us to arrange a postal discount.
Rest of the World: Postage costs will be worked out by weight.
Rest of the World: Postage costs will be worked out by weight.
Shopping
Completed orders cannot be added to, so please make sure you have finished shopping before hitting the "confirm order" button. Placing items in your cart will not reserve them. You must complete checkout in full to secure any items in your cart. Rings are made to measure - please select your size in the option box along side the 'add to cart' button - If you forget, don't worry, please send us a message via the Contact Us page with you required size. If you require a size not shown in the options - please contact us.
Out of Stock Items
The online store should prevent you ordering out of stock items. However should any item be unavailable, we will contact you to discuss. Most out of stock items can be remade, unfortunately "One of a Kind" items cannot be reproduced.
Delivery
Orders placed before 11.30am will be processed and dispatched within three working days.
Most orders arrive very quickly - usually within 2-5 working days for UK orders, 5-14 working days for overseas orders. However,we cannot guarantee delivery times. We must allow 15 working days before we can consider a UK package as lost (25 working days for overseas orders). No refunds or replacements can be issued until this time has passed.
Your order WILL require a signature upon delivery. Additional postage costs will be charged for redelivery on unsigned for/undeliverable orders. We are not be responsible for lost/stolen orders or if you request the package to be left on doorstep/at neighbours/in shed etc. Such delivery requests are be made at your own risk.
UK postage rates apply to UK mainland customers only. Orders to Islands & Highlands may be subject to additional costs. Postal prices and services are subject to revision and to the delivery agent's own terms and conditions.
Most orders arrive very quickly - usually within 2-5 working days for UK orders, 5-14 working days for overseas orders. However,we cannot guarantee delivery times. We must allow 15 working days before we can consider a UK package as lost (25 working days for overseas orders). No refunds or replacements can be issued until this time has passed.
Your order WILL require a signature upon delivery. Additional postage costs will be charged for redelivery on unsigned for/undeliverable orders. We are not be responsible for lost/stolen orders or if you request the package to be left on doorstep/at neighbours/in shed etc. Such delivery requests are be made at your own risk.
UK postage rates apply to UK mainland customers only. Orders to Islands & Highlands may be subject to additional costs. Postal prices and services are subject to revision and to the delivery agent's own terms and conditions.
Payment
UK customers: I accept most credit / debit cards through PayPal. You do not need a PayPal account to pay by credit card. Just select PayPal as your payment method through checkout and follow the link for non-account holders when you reach PayPal's secure payment page.
Customers outside UK: Overseas orders must be paid via PayPal. All prices shown are in GBP (Great British Pounds). PayPal will automatically convert from your home currency. Please check PayPal's website for their current exchange rates. Overseas customers are responsible for all shipping, import duties / taxes. We will NOT falsify customs declarations under any circumstances.
All PayPal users please note: Delivery address must match the PayPal address. I reserve the right to refuse delivery to certain unconfirmed / unverified addresses.
Customers outside UK: Overseas orders must be paid via PayPal. All prices shown are in GBP (Great British Pounds). PayPal will automatically convert from your home currency. Please check PayPal's website for their current exchange rates. Overseas customers are responsible for all shipping, import duties / taxes. We will NOT falsify customs declarations under any circumstances.
All PayPal users please note: Delivery address must match the PayPal address. I reserve the right to refuse delivery to certain unconfirmed / unverified addresses.
Returns
You may return any item within 7 days for a refund, including the original postage costs charged for that item.
We are unable reimburse postage costs for returning items or send out items in exchange, except in the case
of incorrectly picked orders or the return of substituted items.
Before returning any item, you MUST email us to inform us of the return, specifying your reasons please.
We will then supply you with the return address.
Any damages must be reported within 24 hours of delivery.
We are unable reimburse postage costs for returning items or send out items in exchange, except in the case
of incorrectly picked orders or the return of substituted items.
Before returning any item, you MUST email us to inform us of the return, specifying your reasons please.
We will then supply you with the return address.
Any damages must be reported within 24 hours of delivery.
Privacy and Data Policy
We are committed to protecting & respecting the privacy of all our customers & visitors.
The information we collect when making a purchase is used for billing & administration purposes only & will be kept entirely confidential. Any contact details & payment details collected will be for contact/billing use only & will not be passed onto to any third parties.
For the purpose of analysing web traffic & to help improve the site in general we may store information regarding visitors ISP domain, the time accessed & pages visited.
The information we collect when making a purchase is used for billing & administration purposes only & will be kept entirely confidential. Any contact details & payment details collected will be for contact/billing use only & will not be passed onto to any third parties.
For the purpose of analysing web traffic & to help improve the site in general we may store information regarding visitors ISP domain, the time accessed & pages visited.
Samples
We do not provide samples of our work under any circumstances.
About LGJ
Looking Glass Jewellery is owned by Caroline Collier and run by Caroline Collier and Lauren Larkin.
The website is maintained and run by Looking Glass Jewellery.
All website contents (jewellery items, wording, images, titles, company name and IP) are copyrighted and property of Caroline Collier and Looking Glass Jewellery 2006 - 2015.
The website is maintained and run by Looking Glass Jewellery.
All website contents (jewellery items, wording, images, titles, company name and IP) are copyrighted and property of Caroline Collier and Looking Glass Jewellery 2006 - 2015.